CANCELLATION, CHANGES AND NO-SHOW POLICY

• The cancellation, change and no-show policy depends on the season, type of rate and room reserved. This policy is displayed before completing your reservation.
• Date changes in your reservation are subject to hotel availability and policy restriction. There is a maximum number of days allowed to make changes.
• Marboka Hotel & Suites reserves the right to charge your credit card the established penalty indicated in your reservation.

Cancellation (or no-show) fees depend on the season:

General cancellation policy:

• Free cancellation up to 4 days before arrival.
• Cancellation within 3 days before arrival or in case of no-show, the 1st night will be charged to the guest’s card.
• For Loft 604, Panoramic Suite, and Presidential Suite, 50% of the deposit will be taken as a penalty in case of cancellation at any time.

Cancellation policy in high season:

• Free cancellation up to 21 days before arrival. (Except for Loft 604, Panoramic Suite, and Presidential Suite, 50% of the deposit will be taken as a penalty).
• Cancellations within the previous 20 days have a penalty of the total amount of the reservation, as well as “No-show”. (In the case of Loft 604, Panoramic Suite, and Presidential Suite, the remaining 50% will be charged)

Non-Refundable Rate:

• There is no refund if you cancel at any time.

SEASONS

Unless otherwise noted, our booking seasons are as follows:

High:

• Thanksgiving 2023: November 20 – 26.
• Christmas & New Year: December 22, 2023, to January 6, 2024.
• Holy Week & Easter 2024: March 24 – 31.
• Thanksgiving 2024: November 25 – 30.
• Christmas & New Year: December 21, 2024, to January 6, 2025.
• Holy Week & Easter 2025: April 12 – 20.

Low:

• Rest of the year.

MINIMUM STAY

• The minimum stay for all accommodations is 1 night, except for the Presidential Suite, Panoramic Suite, and Loft 604, which are a minimum of 2 nights. However, all accommodations are subject to a higher minimum stay during high seasons and long weekends.

HOTEL SERVICES

• Some services within the hotel are free while others are subject to an extra cost.
• The hotel provides a safe, which is under the responsibility of the client.
• The hotel is not or will not be responsible for any loss or damage to property owned by the client or its clients, employees, or external suppliers.
• The hotel is not or will not be held responsible for losses outside the establishment, this includes objects forgotten in any vehicle platform in the parking lot.

RESTRICTIONS

• Guests of the client or clients are not allowed to enter the hotel.
• Apart from assistance dogs, pets are not permitted on the property.

GUEST BEHAVIOR

We ask and expect that you maintain respectful behavior towards the establishment and with other guests and hotel collaborators. We reserve the right to immediately terminate your reservation and that of your companions if we consider your conduct to be a violation of this clause.

Some conduct that we consider reasonably inappropriate includes but is not limited to high levels of noise or disturbances; drunk state; offensive behavior towards other guests or collaborators.

You are responsible for any damage or loss caused by you or any member of your party. Full payment for any damage or loss must be settled prior to check-out. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently brought against us because of your actions together with all costs we incur in bringing any claims against you. Our obligations to you end when the booking is terminated, and we will have no obligation to refund you for lost accommodation nor are we responsible for any costs incurred because of termination.

We especially ask you to respect the beach and keep it clean, it is prohibited to leave trash.