Terms and conditions

Welcome to Hotel Marboka!

These terms and conditions outline the rules and regulations for the use of Marboka Hotel & Suites Website, located at https://hotelmarboka.com/.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use https://hotelmarboka.com/ if you do not agree to take all of the terms and conditions stated on this page.

GRUPO SIMELSA SA DE CV owns and operates this website https://hotelmarboka.com/.

We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms of Use at any time. We recommend that you check these Terms of Use periodically to be aware of the latest changes. If you make continued use of the Website, we will assume that you accept any modifications to the Conditions of Use that may have been made. You agree that posting changes to these Terms of Use on the Website is reasonable and sufficient notice of these changes. You must comply with the then current version of the Terms of Use and all applicable laws.


  • Rooms rates on Hotel Marboka are charged on a per room night basis.
  • All rates quoted in US dollars or any other currency will be converted into local currency (MXN) Mexican pesos upon settlement.
  • All rates include IVA, ISH and/or any other applicable government taxes.
  • Room rates and details are correct at the time of publication and are subject to change without notice.

Hotel Reservations

  • Bookings can be made online through https://hotelmarboka.com/, by telephone through +52 322 22 157 63 or by email through book@hotelmarboka.com.
  • Reservations are only valid with a Guarantee Deposit or credit/debit card.

Check-in | Check-out

  • Check-in is after 3:00 p.m. CST
  • Check-out is at 12:00 p.m. CST
  • Late check-out is subject to availability and to an extra cost depending on the unit type and desired check-out time. The guest can consult it and request it with the front desk during her/his stay.
  • Parking – no charges applied


  • A credit/debit card is required to make a reservation. All payments should be made to Marboka Hotel & Suites.

Cancellation, changes, and no-show policies

  • Cancellation policy depend on the dates of your stay. This policy is shown before completing your reservation.
  • Changes to your reservation are subject to the hotel’s availability.
  • Marboka Hotel & Suites reserves the right to charge your debit/credit card with a fee equal to a set number of booked nights.

Cancellation fees are based on the season: 

  • General cancellation policy: *Free cancellation 72 hrs before arrival. If you cancel later or in case of no show, only the 1st night will be charged to the guest’s card.
  • High season cancellation policy: * Free cancellation 16 days before arrival. If you cancel later or in case of no show, 100% of the total of your stay will be charged.
  • Exact payment dates / charges to card will be shown before completing your reservation online.
  • Exact policy applying to the guest will be shown before completing a reservation.

Our Seasons

Unless otherwise stated, our booking seasons are:

High Season

  • Jan 4 – Apr 20, 2022
  • Jul 15 – Aug 12, 2022

Peak Season

  • December 23 to January 3 (Christmas and New Year)

Low Season

  • Rest of the year

Cancellations made on the date of arrival or no shows will be subject to a charge for the full length of the reservation. Shortened stays will be subject to a charge for the full length of the reservation. Aforementioned cancellation policy is not valid for non-refundable special promotions.

Minimum Stay and rental rates

  • The minimum staying date for all accommodations is 1 night except for the Presidential Suite, 2 Bedroom Suites, Panoramic Suite, and Loft, which are of 2 nights minimum. All accommodations are subject to a higher minimum stay during high and peak seasons.

Guest Behavior

  • You are expected to maintain a conduct respecting the space and integrity of other guests. As well as respect for hotel facilities and the beach. It is forbidden to leave trash on the beach.
  • You are responsible for any damage or loss caused by you or a member of your group. The total payment for any damage or loss must be paid before your departure. If you do not make the payment, you will be responsible for complying with any claim (including legal costs) subsequently filed against us as a result of your actions along with all the costs that we incur to file any claim against you.


We employ the use of cookies. By accessing Marboka Hotel & Suites, you agreed to use cookies in agreement with the Marboka Hotel & Suite’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, GRUPO SIMELSA SA DE CV and/or its licensors own the intellectual property rights for all material on Marboka Hotel & Suites. All intellectual property rights are reserved.

You must not:

  • Republish material from Marboka Hotel & Suites.
  • Sell, rent or sub-license material from Marboka Hotel & Suites.
  • Reproduce, duplicate, or copy material from Marboka Hotel & Suites.
  • Redistribute content from Marboka Hotel & Suites.

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Marboka Hotel & Suites does not filter, edit, publish, or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Marboka Hotel & Suites, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Marboka Hotel & Suites shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Marboka Hotel & Suites reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so.
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party.
  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Marboka Hotel & Suites a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Marboka Hotel & Suites; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Marboka Hotel & Suites. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Marboka Hotel & Suites’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

  •  These Terms and Conditions shall be governed by and construed in accordance with the laws of Mexico.

Our Terms and Conditions were created with the help of the Terms And Conditions Generator.